Whether it’s your first time moving out of a rental property in Perth or your fifth time, it can be stressful as there are end-of-lease cleaning tasks to complete. Cleaning a property is a requirement to ensure you get all of your bond back. Cleaning is a big contribution to ensuring you get your bond back as lots of disputes can happen over cleaning. Disputes regarding cleaning are common in rentals across Western Australia according to the Department of Mines, Industry Regulation and Safety (DMIRS).
Avoiding bond disputes is important to any renter, and using professional vacate cleaners is a way to do that. However, ensuring you choose the right company is very important. The purpose of this guide is to explain the process of selecting a professional cleaning service for your end of lease clean in Perth.
Key Takeaways
- Do your research by reading qualified reviews or asking property managers for recommendations as they understand local standards.
- Get a few detailed quotes from 2-3 cleaning companies. Make sure they include a bond back guarantee and all the tasks to be completed.
- Make sure the company has all their business credentials, such as ABN registration, liability insurance, and, in the cleaning industry, ISO standards like 9001 and 14001.
- Ask for their cleaning checklist to ensure that they cover all the significant and common areas that can create bond disputes.
- Professional services should be considered versus the DIY approach. The cost difference should be looked at, as well as the likelihood of success with the professionally done cleans when it comes to bond returns.
Understanding Your Bond Cleaning Requirements
Your specific cleaning requirements must be understood to select the right vacate cleaning company in Perth. Start by evaluating the size, layout, and condition of the rental property. Pay attention to areas that will need special cleaning, and make a list, for example, built-in cabinetry, carpets, and stained fixtures. Understanding practical limits around time, move-out deadline, and cleaning budget should be considered. The Western Australian Department of Commerce recommends the cleaning and any cleaning fixes that need to be done should be performed well before the last inspection. Cleaning firms will need to know these specific requirements to give you the best estimate of your cleaning needs. This first step will help you get the maximum bond refund because the cleaning company will understand your needs.
Pro tip: Ask your property manager to help you create a neat checklist of what needs to be cleaned since they know what inspectors look over. Don’t forget to add the cleaning of more neglected areas like the insides of range hoods, window tracks, and the spaces behind appliances.
This checklist clarifies what you expect of the cleaning crew and what they should complete to ensure the job meets your quality expectations. This will also help minimize conflict.
Researching and Verifying Reviews
The most important step to pay for a quality vacate cleaning in Perth is to do research. Start by checking the reviews for the company on multiple platforms like Facebook and Google Business Profiles, and on ProductReview.com.au. This will help you gather actual customer feedback to assess the service quality and reliability of the company, as well as their customer service.
Your property manager will help you a lot with this. Perth real estate professionals will help you pinpoint cleaning contractors, as they often work with the same ones and know their reputation when it comes to passing inspections.
Friends and family can also help by sharing their experiences with end-of-lease cleaning in Perth, providing yet another angle for your research.
Consider the following when assessing reviews:
- Evaluation over time across various platforms
- Assessing the quality of replies to negative reviews–professional companies value relations through constructive criticism.
- Recent reviews that show the current standards of the service provided.
- Mentions of the specifics of the bond refund rates.
- Comments about the punctuality and reliability of the company.
Typically, a company that has a large number of positive reviews across various platforms will likely meet your expectations. It is suggested to look at both positive and negative reviews to get a complete picture of what the company offers and where it may have gaps.
Assessing Experience and Specialization
Once you have looked through the reviews, it would be best to assess the operational time and vertical specialization of the company, specifically how long your prospective company has been working in the Perth cleaning space and how much time it has spent on end-of-lease residential cleaning. Good companies will have documentation of their specialization in the form of case studies and documentation from clients.
Property management professionals will tell you to engage experienced end-of-lease cleaners who are familiar with the cleaning requirements of Perth rental properties. Professional cleaners will understand the standards of Perth property managers and real estate agencies.
You can check the company’s business credentials by ensuring they have:
- An Australian Business Number (ABN)
- Business registration with ASIC
- Public Liability Insurance
Although most Australian jurisdictions do not have formal licensing requirements for cleaners, these basic business credentials show the cleaner has taken the time to show some professionalism. Also, check their knowledge of the Australian and New Zealand industry cleaning standards, which include the best practices and other green cleaning as discussed in the Advantages of Eco-Friendly Cleaning Products.
Obtaining Detailed Quotes and Pricing
After confirming the expertise of a company, the final deciding factors will be the cost. To do this, you must obtain a written quote. This will allow you to make a balanced decision. Be sure to request and compare estimates from at least 2 or 3 different companies, as this will allow you to effectively compare the range and prices of their services.
Make sure quotes state:
- All particular cleaning jobs included
- If specialized services such as carpet steam cleaning are included or are charged extra
- A breakdown of individual service costs
- Any likely extra costs
- The total amount, including all taxes.
A transparent quote should account for all services offered. Note whether specialized services, such as carpet cleaning- which is mandatory during Perth move-outs – are included in the quote or treated as an extra.
Most importantly, check other companies for a bond back guarantee. They should meet the property manager standards, which protects your investment. Working with you should be based on the quotes that align with both value and service level, which you should determine for your own end of lease cleaning.
Inspecting the Company’s Checklist
Ask for the company’s checklist and analyze it to determine professionalism. They should align with the Essential Checklist for Deep Cleaning Rental Properties in Perth end-of-lease cleaning so that you reduce the chances of omissions. A checklist for Perth end-of-lease cleaning should show that they are professional and understand the requirements.
The checklist needs to cover every essential point, including the routinely neglected areas that lead to bond disputes—window tracks, exhaust fans, rangehoods, skirting boards, and the insides of appliances. Each listed item must include the precise definition and criteria of the standard of cleaning expected.
For the kitchen section of the checklist, make sure it addresses the cleaning of all surfaces and appliances, paying particular attention to the insides of the microwaves, refrigerators, and cabinets. For the bathrooms, the checklist must include the disinfection of all surfaces and the removal of mold as well.
Thorough checklist procedures should also cover the more frequently forgotten items, such as:
- Light fixtures and fans
- Door frames and handles
- Scuffed walls
- Air conditioning vents
- Interior cabinets
- Exterior parts including balconies and patios
A more comprehensive checklist shows the level of thoroughness companies have as well as understanding the expectations of property managers. Companies that supply incomplete or ambiguous checklists might not provide expected services which in turn can risk your bond refund.
Quality Products and Equipment
The difference in the results of the cleaning services highly comes from the cleaning supplies and equipment. For instance, Majestic Vacate Cleaning Perth has been known to use commercial grade environmentally safe cleaning supplies that break down the strongest grime and dirt while protecting surfaces from damage.
The advantages of using professional-grade tools as opposed to using standard consumer grade ones are:
- Greater cleaning efficacy on difficult stains.
- Damage to surfaces is less likely.
- Health and safety concerns are addressed.
- Cleaning improves hygiene to the surface and air.
Most cleaning businesses will bring their own high-quality cleaning tools and specialized equipment required for the work. That way, you do not have to buy the expensive high-quality cleaning tools, and it also ensures that the appropriate tools for each particular job are used.
When looking at cleaning businesses, you should ask about:
- The brands used and the reasons for using them.
- The cleaning products used and the reasons for using them.
- The environmental impact of the products used.
- The specialized tools used on different surfaces.
Such businesses will eagerly give the information requested, where products are used, and how they attain quality cleaning results.
Comprehending Bond Back Guarantees
When you are looking for a vacate cleaning business in Perth, a bond back guarantee should be a standard feature. This guarantee gives you the assurance that any cleaning issues raised after the property inspection will be re-cleaned at no charge to you. This protects your bond.
All details concerning guarantees should be evaluated carefully. Particularly note:
- How long the guarantee is valid (5-7 days post inspection is best)
- If there are any exclusions and limitations
- How the request for rectification is made
- How long it takes for the issues raised to be addressed
Data from the WA Residential Tenancies Authority shows bond disputes to be complicated and prolonged. When disagreements occur, Rental Bonds will hold the deposit for fourteen days. Tribunal results show that tenants with highly rated professional cleaners are able to recover their full bond and cleaning fees.
A guarantee from a company that has done proper groundwork gives you peace of mind and clearly shows they are working to the expectations of the property managers. It shows the company is committed to upholding quality and stands as a promise that they will guarantee a certain level of service.
Insurance and Certifications
Once the bond back guarantee is confirmed, the next important thing to verify is if the company has valid insurance and what their certifications are. A professionally registered and insured Perth vacate cleaning company will have those business registrations and insurance protections in place.
The critical credentials that need to be authenticated comprise of the following:
- Registration of an Australian Business Number (ABN)
- Registration of a business name with ASIC
- Comprehensive public liability insurance ($10 million coverage or higher)
- Workers’ Compensation insurance for every employee
- Local and state licensing requirements are met
Quality-oriented companies also obtain industry certifications and awards, so besides the above, be sure to look for the following:
- ISO 9001 for quality management systems
- ISO 14001 for environmental management
- Registered association memberships within the industry for professional cleaning
These are all solid confirmations of a company’s operational scope and the quality to which they are committed. Always ask for proof of these credentials and not just for verbal affirmation, as proper credentials protect both parties in case of incidents.
It is imperative to assess the worth of each coverage and their documents to ensure safety for all parties.
Assessing Quality of Customer Service and Professionalism
The level of customer service and professionalism is another essential feature of a quality vacate cleaning company. Professionalism is shown in all company processes, from the first inquiry to the end of the project.
Important customer service indicators are:
- Responsiveness to inquiries and quote requests (Preferably within a day)
- Ability to explain services and processes clearly and concisely
- Eagerness to answer questions and mitigate concerns
- Willingness to schedule and meet specific requirements
- Professional presentation of staff and cleaning equipment
Professional cleaners comprehend the demands of Perth’s rental market, and informally bond and network with property managers and real estate agencies. This familiarity permits them to customize their services to the expectations surrounding final inspections.
Quality customer care is fulfilling only when cleaning is of the best quality. The best companies demonstrate this through staff who are polite and neatly dressed, and equipment that is clean and well-maintained.
Weighing Pros and Cons of Professional Cleaning
Once the decision is nearly finalized, the last consideration is weighing the pros and cons of hiring a professional vacate cleaner versus a DIY job.
Arguments For Hiring Professional Cleaners:
- Cleaning on top of everything else during moving can be stressful, time-consuming, and exhausting, and professionals can help make the job easier and faster.
- It increases the chances of passing your initial inspections.
- Cleaning services can provide you with cleaning tools and products of a higher quality.
- They often include a bond back guarantee.
- They will help you understand the expectations of the property manager.
Arguments Against Hiring Professional Cleaners:
- Cleaning yourself can save you the price of hiring a cleaner.
- It may be difficult to get a cleaner to help during busy moving times.
- They may have a different set of standards than you and this may be the cause of disagreements.
Based on over 15 years of experience in the rental market, professional bond cleaner services will give you a higher chance of receiving a full bond refund compared to doing the cleaning yourself, which can be more than the average bond deductions.
Many tenants in Perth have reported that the peace of mind that professional cleaning services provide, especially when securing a bond refund, is worth the money.
In this case, you have to first pay the cleaners and then hope that you will get back your entire bond with the higher chance that professional cleaning services will provide, compared to doing the cleaning yourself.
Conclusion
Finding the best premium vacate cleaning Perth has to offer must mean a bond refund guarantee first and foremost. Once thorough research has been conducted, the resulting benefits the customer receives will be lower levels of stress and peace of mind. Having been in the industry as professional cleaners, the staff of Majestic Vacate Cleaning Perth understand the expectations of property managers.
In addition to attaining an outstanding customer satisfaction reputation, the company is also eco-friendly. For stress-free move-out cleaning, experienced and professional cleaners will maximize your chances of receiving the full bond refund. All you have to do is choose a cleaning service that best fits your needs, your budget, and your property requirements.
Frequently Asked Questions
Why is reliability important when selecting a vacate cleaning company?
Reliability means the vacate cleaning company will come and do the cleaning scheduled on the calendar and that all cleaning will be done to the standard that has been required. This is of utmost importance because the lease agreement deadlines, property inspection, and all cleaning that has to be done must be coordinated with your moving obligations.
How does a bond-back guarantee benefit tenants?
A bond-back guarantee demonstrates the confidence the company has in the quality of their work and serves as a form of financial protection to tenants. If the property manager perceives any cleaning gaps during an inspection, the company will come back and fix the issues. This guarantee lowers financial risk and boosts the odds of obtaining a complete bond refund.
What role do professional certifications play in choosing a cleaning service?
Professional certifications attest to a company’s skills and competency in specific areas and reflect a mark of credibility in a company’s trustworthiness. For instance, ISO 9001 certified companies focus on quality and reliable management of resources. Moreover, association membership signals ongoing professional quality and development, offering further evidence of the company’s commitment to excellence and workplace safety compliance.
Why should I verify a cleaning company’s insurance coverage?
Insurance coverage protects you from any financial responsibilities and liabilities in the event of accidents, loss, or damage during the cleaning service. Lack of insurance leaves you accountable for any and all injuries received by the cleaning staff, and loss and damage more than regular wear or tear. Verification of insurance coverage removes any surprises and protects you from claims and expenses.
How can I assess a business’s customer focus?
To evaluate a business’s customer focus, start by analyzing customer feedback from different sources, such as social media, Google reviews, and company testimonials. A customer-centered business replies to customer feedback, shows willingness to adapt, and effectively communicates throughout the service. They should also have different methods of contact and promptly attend to any issues that arise whilst the service is being delivered.
Need professional bond cleaning services in Perth? Don’t hesitate to call Majestic Vacate Cleaning Perth via (08) 6185 0866 and be confident of securing your bond refund.