Frequently Asked Questions

Bond cleaning is a specialized, thorough cleaning service performed when a tenant moves out of a rental property. This service ensures the property meets the strict standards required by landlords or real estate agents, facilitating the full return of the tenant's security deposit (bond).

While often used interchangeably, vacate cleaning refers to the general cleaning required when leaving a property, which could include pre-sale or moving-in cleaning. Bond cleaning, however, is specifically aimed at meeting the stringent criteria set by landlords or property managers to ensure the return of the tenant's bond.

A comprehensive bond cleaning typically includes cleaning all rooms, bathrooms, kitchens, appliances, windows, carpets, and other areas specified in the service agreement to meet the required standards for bond return.

It is advisable to book your bond cleaning at least two weeks in advance to ensure availability, especially during peak moving seasons. Booking ahead ensures that your preferred time slot is secured.

The duration varies depending on the size and condition of the property. On average, it may take anywhere from a few hours to a full day. A small apartment might take 3-5 hours, while a larger house could take 6-10 hours or more.

We offer a 14-day free warranty on all bond cleaning services. If your property manager raises any cleaning issues within 14 days, we will return to rectify the problem at no extra cost. However, bond return also depends on factors such as property damages and maintenance issues.

If you're not satisfied with the cleaning service provided, simply contact us within 14 days. We offer a free re-clean to ensure all cleaning issues raised by your property manager are addressed.

Before the bond cleaning team arrives, ensure that all personal belongings are removed from the property to give the cleaners full access. You should also provide access to the property, whether through a key drop-off or by being present at the beginning of the appointment.

Typically, your presence is not required during bond cleaning. You can arrange access for the cleaning team and then check the property once they're done. If you're unable to attend, we can collect the keys and inform you once the cleaning is complete.

Yes, window cleaning is included in our bond cleaning services to ensure that all glass surfaces are clear and streak-free, enhancing the overall appearance of the property. Both internal and external window cleaning is available to meet real estate standards.

Yes, we prioritize eco-friendly cleaning by using green, non-toxic cleaning products that are safe for both the environment and your health. We aim to minimize our environmental impact while providing effective cleaning services.