Privacy Policy

Effective Date: November 1, 2024

Welcome to Majestic Vacate Cleaning Perth (“we,” “us,” or “our”). Protecting your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you engage with our cleaning services. By using our services, you consent to the practices described in this policy.

1. Introduction

Majestic Vacate Cleaning Perth is committed to respecting and protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy applies to all personal information we collect, whether directly or indirectly, from our clients, employees, and other stakeholders.

2. Definitions

Personal Information: Information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether it is recorded in a material form or not.
Sensitive Personal Information: Personal information about an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic information, biometric data for identification purposes, health information, sexual orientation, or criminal record.
Services: All cleaning services provided by Majestic Vacate Cleaning Perth, including Vacate Cleaning, Carpet Cleaning, Builders Cleaning, end of lease cleaning, bond cleaning, exit cleaning, pre-sale cleaning, post-construction cleaning, debris removal, dusting, window cleaning, floor cleaning, and any additional services listed in the service agreement.
Client: The individual or entity booking and paying for the Services.
Property: The location where the Services are to be performed.
Touch-Up Service: A follow-up cleaning service requested by the Client to address any dissatisfaction with the initial cleaning.

3. Collection of Personal Information

3.1 How We Collect Personal Information

We may collect personal information from you in the following ways:

Direct Interactions: When you book our services, contact us via phone, email, or through our website.
Website Forms: Information submitted through booking forms, contact forms, and feedback forms on our website.
Social Media: Interactions through our social media channels.
Third Parties: Information provided by third parties, such as real estate agents or employers, with your consent.

3.2 Types of Personal Information Collected

We may collect the following personal information:

Contact Information: Name, address, email address, phone number.
Service Details: Specifications of the property, type of cleaning services required, access instructions.
Payment Information: Bank details for payment processing (Note: We do not store credit card information).
Identification Information: Government-issued ID for verification purposes.
Employment Information: For recruitment purposes, including work history and qualifications.
Additional Information: Any other information you voluntarily provide to enhance our services.

3.3 Sensitive Personal Information

We do not intentionally collect sensitive personal information unless it is necessary for providing our services and you have provided explicit consent.

4. Use of Personal Information

4.1 Purpose of Use

We use your personal information for the following purposes:

Service Delivery: To provide and manage our cleaning services.
Communication: To communicate with you regarding your bookings, service updates, and promotional offers.
Improvement: To enhance our services based on your feedback and service usage.
Compliance: To comply with legal obligations and protect our rights.
Payment Processing: To process payments and manage billing.

4.2 Legal Basis for Processing

We process your personal information based on the following legal grounds:

Consent: Where you have given explicit consent for specific purposes.
Performance of a Contract: To fulfill our obligations under the service agreement.
Legal Obligations: To comply with laws and regulations.
Legitimate Interests: For our legitimate business interests, provided they do not override your rights and freedoms.

5. Disclosure of Personal Information

5.1 Third-Party Service Providers

We may disclose your personal information to trusted third-party service providers who assist us in operating our business, such as payment processors, IT service providers, and marketing partners. These providers are contractually obligated to protect your information and use it solely for the purposes we specify.

5.2 Legal Requirements

We may disclose your personal information if required by law, regulation, or legal process, or if we believe that such disclosure is necessary to protect our rights, safety, or property, or that of our clients or others.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred to the new owner. We will notify you via email or a prominent notice on our website of any change in ownership or uses of your personal information.

5.4 No Sale of Personal Information

We do not sell, trade, or otherwise transfer your personal information to outside parties for marketing purposes without your explicit consent.

6. Data Security

6.1 Security Measures

We implement a variety of security measures to maintain the safety of your personal information, including:

Physical Security: Secure storage of physical records.
Electronic Security: Encryption, firewalls, and secure servers to protect electronic data.
Access Controls: Restricted access to personal information to authorized personnel only.
Regular Audits: Regular reviews and updates of our security practices.

6.2 Data Breach Response

In the unlikely event of a data breach, we have a response plan in place to:

Contain the Breach: Stop unauthorized access and prevent further data loss.
Assess the Impact: Determine the scope and impact of the breach.
Notify Affected Individuals: Inform you if your personal information has been compromised.
Report to Authorities: Comply with legal obligations by reporting the breach to relevant authorities.

If you suspect a data breach involving your personal information, please contact us immediately using the contact details provided below.

7. Access and Correction

7.1 Access to Personal Information

You have the right to access the personal information we hold about you. To request access, please contact us using the details provided below. We will respond to your request within a reasonable timeframe, typically within 30 days.

7.2 Correction of Personal Information

If you believe that any personal information we hold about you is inaccurate, incomplete, or out of date, you can request a correction. We will take reasonable steps to correct any errors or omissions in your personal information promptly.

8. Cookies and Tracking Technologies

8.1 Use of Cookies

Our website uses cookies to enhance your browsing experience, analyze site usage, and improve our services. Cookies are small data files stored on your device that help us understand how you use our website.

8.2 Managing Cookies

You can choose to disable cookies through your web browser settings. However, please note that disabling cookies may affect the functionality of our website and your ability to use certain features.

9. External Links

Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices or the content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

10. Privacy of Minors

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently received personal information from a minor, we will delete such information from our records promptly.

11. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once personal information is no longer needed, we will securely dispose of it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be effective immediately upon posting on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Majestic Vacate Cleaning Perth
Email: admin@majesticvacatecleaning.com.au
Phone: (08) 6185 0866
Address: 39 Pavers Circle, Malaga, 6090 WA Australia