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Vacate Cleaning Services Terms and Conditions

Vacate Cleaning service includes end of lease cleaning, bond cleaning, exit cleaning, pre-sale cleaning services and all moving out related work and empty house cleaning services

General
General
  1. We appreciate your business and want to make sure we meet your expectations. By using our service, you have agreed to be bound by our terms and conditions and are satisfied with the overall service provided by our company. 
  2. Your attendance to the property on the day of your booking is not compulsory. Keys can be left for us to get access to the property. Nonetheless, we require at least that the person responsible for booking the cleaning must be contactable by phone. If we cannot contact anyone before the service commences, we reserve the right to not carry out the service.
  3. We take full responsibility for any foreseeable damages that may be caused by our cleaners while carrying out the service, except for any damages during and/or after dismantling any item in order to clean it, including but not limited to oven’s door, light fittings, silicon stripe in the bathroom, security door or fly screens, etc.. Majestic Cleaning Pros will not be responsible for any discolouration to ceilings or walls after cleaning. Notice of any damages must be provided within 48 hours of service.
  4. Photographic images will be taken before, during and at the end of the cleaning service, these images will be used for the purpose of recording before and after images for quality assurance and proof of limitations if applicable.
  5. Majestic Cleaning Pros require 100% of the total cost paid upfront. $44 in order to confirm the booking and remainder two days prior to the cleaning date.
  6. Majestic Cleaning Pros accepts no responsibility for bonds held back by real estate agents or owners nor for additional rent charges or other such charges accrued.
  7. It is under the client’s responsibility to provide thoroughly access to property including parking at the nearest location. Any expenses related to car parking will be added to the service cost.
  8. Under no circumstances refund claims will be considered once the job has been completed.
  9. The client must agree to allow a re-clean/touch up clean or an inspection of any work deemed unsatisfactory before a third party is arranged to conduct service.
  10. The job will be deemed completed if client does not raise up any issues 14 calendar days after the clean.
  11. Majestic Cleaning Pros services Perth Metropolitan area, from Yanchep to Mandurah. Property outside a 30km radius from Perth CBD will incur an additional travelling fee, starting from $50.
Quotes
Quotes
  1. All quotes are estimates only. Quotes are based on the estimates of an average house (one storey) and room sizes.
  2. Quotes over the phone / email are subject to inspection of the job/property before work commences. Excessively soiled areas found at properties or poorly maintained properties may incur extra charges which will be informed before work commences, or may result in service cancellation with a full refund to the client.
  3. Quotes obtained over the phone or online may be subjected to variation depending upon onsite inspection.
  4. If a quote variation is required, client will be notified before work commences. Once the quote variation is agreed, client is required to pay additional cost as soon as practicably possible. If the quote variation is not agreed, client may choose to cancel the whole service with the amount paid refunded within 3 business days. If quote variation is not agreed but client wish to proceed with the service, some items or all items of the service warranty will void.
Bookings
Bookings
  1. Booking cancelation: If client cancel a booking fewer than 24 hours in advance of the cleaning there is a $44.00 cancellation charge.
  2. Majestic Cleaning Pros holds all rights to cancel the job if we deem the condition of the property to be unsuitable for the safety, health or wellbeing of our team members.
  3. Majestic Cleaning Pros reserves the right to re-schedule or cancel any job/bookings if the property is not as described either in condition or size, or if unexpected circumstances occur.
  4. Majestic Cleaning Pros reserves the right to cancel a booking if payment is not received 48 hours prior to the scheduled clean and once the final payment request has been sent.
Services
Services
  1. Standard vacate cleaning package includes one kitchen, one laundry, one oven, and as detailed on the vacate cleaning labour itemised pricing on the quotes and invoice.
  2. Majestic cleaning pros has right to decide to carry out only the items that are described on the quote and not accept any further cleaning outside of the quote.
  3. No other activities shall be carried out during and after the day of cleaning. Activities include but not limited to plumbing work, painting work, electricity service. If other activities are carried out at the property during the clean, this will void the service warranty.
  4. Our team members are not responsible to move furniture or items around when cleaning the carpets. If cleaning behind or under a heavy item (weighted above 5kg) is required, clients will be required to move these items prior to the commencement of the service. No service warranty will be provided for that particular area if items are not removed.
  5. Majestic Cleaning Pros does not take responsibility for carpet stains caused by caustics or acids material that may not be removed after our cleaning service is performed. Additional charges apply.
  6. Apartments and units above ground level with no access to lifts may incur an additional charge.
  7. We would like to inform that grout cleaning for the tiled areas is not part of our standard vacate cleaning package. Likewise, cleaning of ceiling and unreachable areas will not be included in our service unless previously arranged otherwise.
  8. All personal belongings are to be removed before the commencement of service. Majestic Cleaning Pros takes no responsibility for any damage or losses that may be caused at the time of the service.
  9. All rubbish is to be removed from the property, we will not be responsible for removal of any rubbish, for it to be inside or outside of the property. Service warranty will not be provided in such an event.
  10. Majestic Cleaning Pros reserves the right to not clean certain items if it is deemed risky or unsafe to our cleaners. Majestic Cleaning Pros also reserves the right to not clean items which are broken or likely to be broken if touched or cleaned by our team members.
Service Warranty
Service Warranty
  1. Our service warranty is limited to the items object of the contract (cleaning checklist) which did not meet the standard expected by the client, their landlord or property manager. The exact location of the item and a fair explanation of why it did not meet the expected standard must be provided by the person who raised the complaint (i.e. touch up list accompanied with photos). Only one touch up list is allowed, no modification or alteration to the list is permitted after a request of re-clean has been made.
  2. On the date arranged to return to property, the person who raised the complaint must attend the property with our team member. If by any reason the property manager or landlord cannot attend the property, Majestic Cleaning Pros takes no responsibility for any work left outstanding.
  3. Our service warranty can only be invoked by our client, who is the person who booked the cleaning service from our company.
  4. The service warranty is only valid for up to 3 days (72 hours) after the date of the cleaning service and under the following conditions being met:
  • No building or maintenance work has been carried out at the property during or after the cleaning has been finished including but not limited to; renovation work, flooring replacement/repair, painting and decorating, plumbing or electrical work and other such similar services.
  • The property being vacant on the day of cleaning and continue being vacant afterwards with no person(s) or animal(s) remaining there;
  • The property has not been left open or unlocked, unattended or has had a security breach and had unwanted patrons enter after the cleaning service;
  • The property has not been damaged in any way, be this from weather conditions or other such acts of nature, accidents by an external party or the client or animals left in the property during or after the cleaning;
  • The property must be in a liveable and reasonable condition at the time of the service taking place for the service warranty to be honoured, this includes but is not limited to meeting the following criteria:

* The property is not excessively damaged and/or dirty, be this cosmetic or structurally – old properties with severe wear and tear will not be eligible for service warranty.

* The property must have working electricity with safe and usable electrical outlets, must have working lights in all rooms and must have running hot water.

* Some items will be subject to wear and tear or may be unable to be cleaned, in these instances, if identified, no warranty will apply to these areas or items. Client will be notified.

  5. Service warranty does not include certain items:

  6.Touch up list with photos must be provided to Majestic Cleaning Pros within 3 days (72 hours) after the clean.

  7. After a re-clean, Majestic Cleaning Pros will warrant any work for one day. If we have not heard from the client within one day (24 hours), we will consider the re-clean to have addressed any issues under the service warranty and consider the job completed.

  8.The service warranty only covers the cleaning of the unsatisfactory items at the property mentioned in the ‘touch up list’, client is not entitled to have the entire cleaning package nor additional items redone.

  9.The service warranty will only be honoured on the same clean at the same property up to a maximum of 2 times, Majestic Cleaning Pros will cease to re-attend to the property in dispute of that clean.

  • Request for a touch up clean within 3 days: free of charge
  • Request for a touch up clean after 3 days, but within 7 days from the day of initial clean: minimum $80.00
  • Request for a touch up clean more than 7 days after the initial clean: minimum $120.00

 10. Client must provide Majestic Cleaning Pros with a minimum of 3 days for a touch up clean to be completed upon receiving a complete touch up list.