Vacate Cleaning Terms and Conditions

Terms and Conditions

1. Online Booking Process:
   
   1. Customers can engage vacate cleaning services online through our designated booking platform accessible on our website.
   2. To commence the booking process, customers must furnish accurate details pertaining to the property intended for cleaning, encompassing its address, dimensions, and any specific requisites.
   3. Upon completion of the online booking form, customers shall promptly receive a booking confirmation via email.
2. Questionnaire for the Quote:
   
   1. As an integral aspect of the online booking process, customers shall be mandated to fulfill a questionnaire, aimed at providing supplementary information essential for formulating an accurate quote.
   2. The questionnaire shall encompass particulars such as the number of bedrooms, bathrooms, living areas, storeys, and any additional areas necessitating cleaning.
   3. Customers shall also be afforded the opportunity to specify any supplementary services required, inclusive of carpet steam cleaning, upholstery cleaning, or the cleaning of furnished items such as mattresses, carpets, white goods/appliances, rugs, and chairs.
3. Booking Confirmation:
   
   1. Following the submission of the online booking form and questionnaire, customers shall receive a comprehensive booking confirmation via email.
   2. The booking confirmation shall comprehensively delineate the scheduled cleaning appointment’s date and time, alongside any specific directives or special requests proffered by the customer.
   3. Customers are strongly advised to meticulously review the booking confirmation and promptly notify us of any discrepancies or alterations necessitated.
4. Payment Terms:
   
   1. Our vacate cleaning service necessitates upfront payment for the completion of the cleaning process.
   2. A deposit of $44 is requisite to secure the booking, with the remaining balance to be charged 48 hours prior to the scheduled cleaning date.
   3. Payment may be effected through three available modalities: Cash payment; Bank Transfer; and Card payment. All payment options mandate upfront remittance due to the inherent nature of the service.
      
      1. Cash Payment: Our service providers shall solicit payment upon arrival at the property, antecedent to the commencement of the cleaning process.
      2. Bank Transfer: Upon receipt of the booking request, we shall issue an invoice of $44 as a deposit, incorporating the requisite bank details for payment to secure the booking. Subsequently, the balance payment request shall be dispatched two days prior to the scheduled cleaning date. We explicitly reserve the right to rescind the booking should the payment remain outstanding.
      3. Card Payment: Customers shall be prompted to furnish their card details during checkout, consequent to which a $44 deposit shall be immediately charged upon receipt of the booking request. The residual balance payment shall be automatically charged two days prior to the scheduled cleaning date.
5. Cancellation and Rescheduling:
   
   1. Customers reserve the prerogative to annul or reschedule their online booking up to 48 hours before the scheduled appointment, sans incurring any supplementary charges.
   2. Cancellations or rescheduling entreaties tendered within 48 hours of the appointment shall incur a $44 cancellation fee.
   3. Requests for cancellations or rescheduling must be communicated directly through our customer service channels, either via telephone or email.
6. Liability and Damages:
   
   1. Customers acknowledge and agree that they are responsible for ensuring the property to be cleaned is safe and accessible for our cleaning personnel.
   2. We shall not be held liable for any damages to the property or belongings resulting from the provision of our cleaning services, except in cases where negligence on our part is established.
   3. Customers are advised to secure any valuable or fragile items prior to the arrival of our cleaning team.
7. Amendments to Terms and Conditions:
   
   1. We expressly reserve the right to amend or update these terms and conditions for online booking at any time without prior notice.
   2. Any alterations to the terms and conditions shall become effective immediately upon posting on our website.
   3. Customers are encouraged to routinely review the terms and conditions to remain abreast of any updates.
8. Service Warranty:
   
   1. Our service warranty is limited to the items object of the contract (cleaning checklist) which did not meet the standard expected by the client, their landlord or property manager. The exact location of the item and a fair explanation of why it did not meet the expected standard must be provided by the person who raised the complaint (i.e. touch up list accompanied with photos). Only one touch up list is allowed, and no modification or alteration to the list is permitted after a request of re-clean has been made.
   2. On the date arranged to return to the property, the person who raised the complaint must attend the property with our team member. If for any reason the property manager or landlord cannot attend, Majestic Cleaning Pros takes no responsibility for any work left outstanding.
   3. Our service warranty can only be invoked by our client, who is the person who booked the cleaning service from our company.
   4. The service warranty is only valid for up to 3 days (72 hours) after the date of the cleaning service and under the following conditions being met:
      
      1. No building or maintenance work has been carried out at the property during or after the cleaning has been finished, including but not limited to renovation work, flooring replacement/repair, painting and decorating, plumbing or electrical work, and other such similar services.
      2. The property is vacant on the day of cleaning and continues being vacant afterwards with no person(s) or animal(s) remaining there.
      3. The property has not been left open or unlocked, unattended, or had a security breach leading to unwanted patrons entering after the cleaning service.
      4. The property has not been damaged in any way, whether from weather conditions, acts of nature, accidents by an external party or the client, or animals left in the property during or after the cleaning.
      5. The property must be in a liveable and reasonable condition at the time of the service taking place for the service warranty to be honoured. This includes, but is not limited to:
         
         1. The property is not excessively damaged and/or dirty, whether cosmetically or structurally – old properties with severe wear and tear will not be eligible for the service warranty.
         2. The property must have working electricity with safe and usable electrical outlets, must have working lights in all rooms, and must have running hot water.
         3. Some items will be subject to wear and tear or may be unable to be cleaned. In these instances, if identified, no warranty will apply to these areas or items. The client will be notified.
   5. Service warranty does not include certain items.
   6. A touch up list with photos must be provided to Majestic Cleaning Pros within 3 days (72 hours) after the clean.
   7. After a re-clean, Majestic Cleaning Pros will warrant any work for one day. If we have not heard from the client within one day (24 hours), we will consider the re-clean to have addressed any issues under the service warranty and consider the job completed.
   8. The service warranty only covers the cleaning of the unsatisfactory items at the property mentioned in the ‘touch up list’; the client is not entitled to have the entire cleaning package nor additional items redone.
   9. The service warranty will only be honoured on the same clean at the same property up to a maximum of 2 times. Majestic Cleaning Pros will cease to re-attend the property in dispute of that clean.
   10. Request for a touch up clean within 3 days: free of charge.
   11. Request for a touch up clean after 3 days, but within 7 days from the day of initial clean: minimum $80.00.
   12. Request for a touch up clean more than 7 days after the initial clean: minimum $120.00.
   13. Client must provide Majestic Cleaning Pros with a minimum of 3 days for a touch up clean to be completed upon receiving a complete touch up list.
   14. 14-Day Free Return Warranty for Bond Cleaning: In addition to the standard warranty, if the bond cleaning inspection is conducted as part of the final property inspection and all cleaning issues are properly documented in the final property condition report provided by your landlord or real estate agent, a re-clean will be provided free of charge within 14 days.