1. Survey Objective

Our survey aimed to gather comprehensive insights into tenants’ experiences with bond cleaning services. We explored the effectiveness of professional versus DIY cleaning methods, the feedback tenants received from property managers, and the actions taken to resolve any issues with bond cleaning. This data provides valuable insights for both tenants and cleaning companies, helping to improve the overall bond cleaning process.

2. Survey Design

Population:

We targeted 300 tenants who inquired about bond cleaning services between July and September.

Sampling Method:

We employed a targeted sampling method, focusing on new customers who inquired about bond cleaning. This approach ensured a representative mix of tenants based on cleaning methods and feedback levels.

3. Survey Questionnaire

Our questionnaire was structured to gather detailed information about tenants’ bond cleaning experiences:

Home Change Status:

• Have you changed your home in the last 5 years?
• 1 = Yes
• 0 = No

Cleaning Method:

(Only tenants who changed their homes in the last 5 years were asked this question.)

• Did you use a bond cleaning company or perform the bond cleaning yourself?
• 1 = Professional Cleaning Company
• 2 = DIY (Do It Yourself)

Feedback Level:

• What was the level of feedback from the property managers about the cleaning?
• 1 = All Good, No Issues
• 2 = Some Issues Requiring Follow-Up Cleaning
• 3 = Cleaning Not Up to Standard

Follow-Up Action:

For those with issues, what actions were taken?

• Cleaning Company Agreed to Follow-Up Cleaning
• Tenants Took Further Action (DIY or New Company)
• Multiple Visits Successful
• Disputes with Cleaning Company or Real Estate
• Went Back to Clean (DIY only)
• Hired Cleaners Due to Time Constraints (DIY only)
• Hired Company Preferred by Real Estate (DIY only)

Additional Info:

Tenants were given the option to provide further details about their bond cleaning experience.

4. Survey Results Overview

Home Change Status:

• 79% of tenants (237) had moved in the last 5 years.
• 21% of tenants (63) had not.

Cleaning Method (For tenants who moved):

• 81% of tenants (192) used a professional cleaning company.
• 19% (45 tenants) opted for DIY cleaning.

Feedback Levels:

Professional Cleaning:

• 74.2% (180 tenants) received positive feedback.
• 20% (43 tenants) encountered some issues.
• 5.8% (14 tenants) received feedback that the cleaning was not up to standard.

DIY Cleaning:

• 52% (24 tenants) received positive feedback.
• 27% (8 tenants) faced some issues.
• 21% (13 tenants) had their cleaning rated as not up to standard.

Follow-Up Actions:

• 80% of tenants with some issues in professional cleaning had a follow-up cleaning arranged by the company.
• 95% of DIY tenants with some issues went back to clean themselves.
• 85% of tenants whose professional cleaning was not up to standard resolved the issue after multiple visits, while 15% had disputes.
• 90% of DIY tenants with not-up-to-standard cleaning hired a company preferred by real estate to resolve the issue.

5. Full Tenant Response Data

Below is a sample of the full list of data from all 300 tenants, capturing their responses to the survey:

The full tenant response data contains 300 rows. To download the full list of tenant’s responses click here. For a full list of response click here. For a detailed analysis of what constitutes effective bond cleaning, check out our guide on what is bond cleaning.

6. Key Findings

• Professional Cleaning vs. DIY: Professional cleaning services showed a significantly higher satisfaction rate (74.2%) compared to DIY methods (52%). Tenants who hired professionals were more likely to avoid follow-up issues. Learn more about the benefits of professional services in our article on bond cleaning in Perth.
• Resolution of Issues: Professional cleaning companies were more likely to resolve issues efficiently, with 80% of tenants reporting successful follow-ups.
• Disputes: Tenants who chose DIY cleaning were more likely to encounter unresolved issues, with a higher likelihood of disputes.

7. Recommendations

For Tenants:

• Opt for professional cleaning services to ensure a higher likelihood of passing final inspections and obtaining a bond refund. For tips on maximizing your deposit return, read our guide on maximizing your deposit with end of lease cleaning tips.
• If choosing DIY, be prepared for potential follow-up cleaning or the need to hire professionals if standards are not met.
• Understand the specific cleaning requirements of your property manager to avoid disputes.

For Property Managers:

• Provide tenants with a list of reputable cleaning companies. Our guide on how to choose a professional vacate cleaning company can be a helpful resource.
• Ensure that cleaning guidelines are clearly communicated to tenants well in advance of their move-out date.
• Consider implementing a standardized cleaning checklist to ensure consistency in evaluations.

Conclusion

This comprehensive survey provides actionable insights for improving bond cleaning services and tenant satisfaction. The data clearly shows that professional cleaning services offer significant advantages in terms of satisfactory outcomes and efficient issue resolution. While DIY cleaning may seem cost-effective initially, it often leads to more complications and potential disputes.

For tenants looking to ensure a smooth move-out process and maximize their chances of a full bond refund, professional bond cleaning services are strongly recommended. The peace of mind and higher success rate justify the initial investment.To doTo download the full list of tenant’s responses, click here