Effective Date: November 1, 2024
Welcome to Majestic Vacate Cleaning Perth (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our cleaning services, including Vacate Cleaning, Carpet Cleaning, and Builders Cleaning (“Services”). By engaging our Services, you agree to comply with and be bound by these Terms. Please read them carefully.
By booking and utilizing our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Services.
A separate service agreement or quote may outline specific details related to the Services. These Terms supplement and form part of that agreement.
The Client must provide clear and safe access to the Property at the scheduled Service time. If the Client is not present, they must provide keys or access codes as agreed. Failure to provide access may result in Service cancellation without refund.
Clients are responsible for removing personal items, valuables, and fragile objects from the areas to be cleaned. We are not liable for any damage to or loss of personal belongings.
Our Vacate Cleaning package includes end of lease cleaning, bond cleaning, exit cleaning, pre-sale cleaning, and all moving out related work and empty house cleaning services. This encompasses:
The Services do not include:
Clients may request specific cleaning tasks related to Vacate Cleaning. These requests must be communicated at the time of booking to ensure availability and pricing adjustments.
Our Carpet Cleaning package includes:
The Services do not include:
Clients may request specific carpet cleaning treatments. These requests must be communicated at the time of booking to ensure availability and pricing adjustments.
Our Builders Cleaning package includes:
Additional services such as deep carpet cleaning, upholstery cleaning, and specialized stain removal can be provided upon request and may incur additional charges.
The Services do not include:
Clients may request specific builders cleaning tasks. These requests must be communicated at the time of booking to ensure availability and pricing adjustments.
To confirm a booking, a deposit of $44 is required. The remaining balance is due two days prior to the scheduled cleaning date.
We accept various payment methods, including credit/debit cards, bank transfers, and cash. Payment details will be provided upon booking confirmation.
Majestic Vacate Cleaning Perth requires 100% of the total cost to be paid upfront. Failure to complete payment as outlined may result in cancellation of the Service.
Invoices not settled within [Insert Number] days may incur a late fee of [Insert Amount or Percentage]. Continued non-payment may result in suspension of Services.
All quotes provided are estimates based on the information provided by the Client and are subject to change following an on-site assessment. Final pricing will be confirmed before the commencement of Services.
Quotes given via phone or email are subject to an on-site property inspection before the commencement of work. If excessively soiled, heavily soiled, or poorly maintained areas are identified, additional charges may apply, or the Service may be canceled with a full refund to the Client.
Upon discovering the need for a quote variation during the on-site inspection, the Client will be notified prior to starting the work. Acceptance of the additional costs is required to proceed. If the Client does not agree to the variation, they may cancel the Service, and a refund will be processed within three business days. Declining the variation while wishing to proceed may void the service warranty for certain or all items.
Clients may cancel a booking without penalty more than 24 hours before the scheduled Service. Cancellations made within 24 hours of the Service will incur a cancellation fee of $44.00.
Clients may reschedule their Service by providing at least 24 hours’ notice. We will accommodate rescheduling based on availability.
We reserve the right to cancel a booking if the Property is deemed unsafe, unsuitable, or misrepresented in terms of condition or size. In such cases, a full refund will be issued to the Client.
Clients must ensure that the Property is prepared for the specific Service booked:
Clients are responsible for moving light furniture (weighing up to 5kg). For heavier items, clients must relocate them prior to the Service. Majestic Vacate Cleaning Perth is not liable for any damage caused by heavy items left in place.
Clients must inform us of any pets present during the cleaning. Pets should be secured or removed from the Property to ensure their safety and the effectiveness of the cleaning process.
Clients must provide thorough access to the Property, including convenient parking. Any parking-related expenses will be added to the service cost.
We stand by the quality of our Services. If the Client is dissatisfied with the Service provided, they must notify us within 3 days with a detailed description of the issue and accompanying photographic evidence.
Upon notification, we will schedule a touch-up Service at no additional cost within 14 days. The Client must be present during the touch-up to inspect and approve the work.
The warranty does not cover:
After a touch-up, if no further issues are reported within 24 hours, the job is considered complete. Only two touch-up sessions are allowed per Service.
We take utmost care while performing our Services. However, in the unlikely event of accidental damage to the Property, we will assess the situation and compensate the Client accordingly. Claims must be reported within 48 hours of the Service.
Our total liability is limited to the amount paid for the Services. We are not liable for indirect, incidental, or consequential damages arising from the use of our Services.
Majestic Vacate Cleaning Perth maintains appropriate insurance coverage to protect against accidental damage during the provision of Services. Proof of insurance is available upon request.
We use cleaning agents that are safe for both the Property and its occupants. Clients with specific allergies or sensitivities must inform us prior to the Service.
Our team follows strict safety protocols to ensure the well-being of both our staff and Clients. This includes proper handling of equipment and chemicals, as well as adherence to safety standards on construction sites.
We are committed to protecting your privacy. Any personal information collected during the booking and Service process will be used solely for the purpose of providing our Services and will not be shared with third parties without your consent. For more details, please refer to our privacy policy.
These Terms are governed by and construed in accordance with the laws of Western Australia. Any disputes arising from these Terms or the Services provided will be subject to the exclusive jurisdiction of the courts of Western Australia.
In the event of a dispute, both parties agree to attempt to resolve the matter through informal negotiations. If a resolution cannot be reached, the dispute may be escalated to mediation or arbitration as agreed upon by both parties.
Majestic Vacate Cleaning Perth reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website or notifying the Client via email. Continued use of our Services constitutes acceptance of the updated Terms.
For any questions or concerns regarding these Terms, please contact us at:
Majestic Vacate Cleaning Perth
Email: admin@majesticvacatecleaning.com.au
Phone: (08) 6185 0866
Address: 39, Pavers circle, Malaga, WA