Majestic Guarantee

Your Peace of Mind, Our Highest Priority

At Majestic Vacate Cleaning Perth , we know moving out is stressful. The last thing you need is worry about your bond refund or the quality of your end of lease clean . That's why we created the Majestic Guarantee—a powerful promise designed to remove your concerns and deliver real results. Our guarantee is not just words on a page; it's a process and a commitment that protects you before, during, and after your bond cleaning service.

✓ 14-Day Bond Warranty

✓ 100% Satisfaction Promise

✓ Free Return Visits

14-Day Bond Cleaning Warranty

Most cleaning companies offer a 24- or 48-hour reclean window—some offer no reclean at all. We do things differently.

Why 14 Days?

After your property has been cleaned and you've handed back the keys, the real estate agency or your landlord is not required to inspect the property immediately. By law, they have up to 14 days to complete the final bond inspection. Depending on their schedule, the next tenant's move-in date, or the agency's workload, your inspection could take place the same day—or it could be almost two weeks later.

Traditional cleaning warranties rarely cover you for this full period. This can leave tenants exposed: you might only discover a problem after the cleaner's reclean window has expired. With Majestic, you're protected the entire legal inspection period.

Our 14-Day Bond Cleaning Warranty means:

If your property manager or landlord identifies any cleaning issues related to our service within 14 days of your lease end or cleaning date, we will return and rectify the issue—at no cost to you.
You are covered for the entire time frame in which your property can legally be inspected for bond return purposes.
Our team takes full responsibility for the quality of our work, and you'll never be left "on your own" after the clean.

100%

100% Satisfaction Guarantee

Our Promise to You

Majestic vacate cleaning perth stands behind every job. We want you to feel absolutely confident that you're getting the best possible value and the most thorough clean. That's why we offer a 100% satisfaction guarantee—from the first walkthrough to the final real estate inspection.

Our job is only finished when you are genuinely satisfied with every detail. Whether it's a minor touch-up or a specific concern, our team will happily address it on the spot. Our aim is not just to meet expectations, but to exceed them.

Step-by-Step: How the Majestic Guarantee Works

We've built our guarantee process for maximum transparency and convenience—so you always know what to expect.

Before Your Clean

Book as Close to Your Final Rental Date as Possible: To take full advantage of your 14-day warranty, we recommend booking your bond clean just before you hand over your keys.
Pre-Clean Checklist: We'll advise you on how to prepare your property for the most efficient and effective clean (removing belongings, defrosting fridges, etc.).
Clear Communication: You'll get confirmation of your appointment and direct contact with your cleaning supervisor.

On the Day: Our Unique Walk-Through Process

We believe in immediate satisfaction and direct communication with our clients.

30-Minute Pre-Completion Call: As we near the end of your bond clean, our team will phone you 30 minutes before finishing. This gives you time to return to the property if you've stepped out or are busy with moving logistics.
Walk-Through Inspection: We invite you to walk through the property with our team after completion. You can inspect every room, surface, and feature.
Instant Re-Clean for Any Issue: If you spot anything you feel needs further attention, our team will address it right then—before we leave. We encourage feedback and want to ensure you are completely happy with our work. Our cleaners will not rush out; we stay until you are 100% satisfied.

After the Clean: 14-Day Final Inspection Coverage

Once you have handed the keys to your real estate agent or landlord, the final inspection process begins. Here's how it typically works:

Real Estate Timeline: The agency may inspect immediately, or it may take several days—up to 14 days is common (especially if the property is vacant or awaiting a new tenant). You have zero control over this timeline, but with Majestic, you have full coverage for any issues reported by your agent within this legal inspection window.

What To Do If a Cleaning Issue is Raised

If your property manager or landlord contacts you with a cleaning concern:

Contact Us Immediately: Email us with the details of the issue, and if possible, attach the agent's inspection report or notes.
Prompt Scheduling: We'll arrange a return visit—usually within 48 hours of your notification.
Key Collection & Hassle-Free Access: We can collect and return keys directly from your real estate agency to save you time and stress.
Targeted Re-Clean: Our cleaners will focus on the exact areas identified by your agent or landlord.
No Additional Cost: This return visit is completely free as part of your warranty—no hidden fees or charges.

Why Majestic's Guarantee is Different

While other cleaning companies offer basic warranties, our comprehensive guarantee system puts you in complete control of your bond cleaning experience.

Full 14-Day Legal Coverage

Most cleaners only cover you for a day or two after the clean, leaving you exposed. We cover you for the full period allowed by real estate law.

✓

On-the-Spot Satisfaction

With our unique walk-through process, you can get immediate issues fixed before the team leaves, reducing hassle and delays.

★

Transparent, Customer-Focused Service

You are in control and never left wondering who to contact if there's a problem. Direct communication every step of the way.

Terms and Conditions of the Majestic Guarantee

We want you to have complete clarity about what's covered. Here are the key points of our guarantee:

Eligibility & Scope

Who is covered: The warranty applies to clients who have booked and paid for full bond cleaning services from Majestic Vacate Cleaning.
What's covered: Only the cleaning tasks included in your original invoice and our standard bond cleaning checklist.
When it applies: For up to 14 days from your lease end date or cleaning service date (whichever is later).

What's Not Covered

Additional or subsequent mess: If the property is re-occupied, accessed by trades, movers, or left open after our cleaning, the warranty does not cover new dirt or damage.
Services outside the scope: Extra services not in your original booking (e.g., pest control, garden work, repairs, specialty tile cleaning) are not included unless arranged and paid for.
Property requirements: Electricity and water must be available at the property for cleaning and any warranty reclean.

Your Responsibilities

Timely notification: You must notify us of any cleaning issue by email within the 14-day period and provide a copy of the agent's report or written request.
Access arrangements: You must ensure we have access to the property for any reclean (either via key drop-off, agent access, or your presence).
Property in same condition: The property must remain unoccupied and in the same condition as at the time of cleaning—otherwise, extra charges may apply for any new cleaning required.

Our Responsibilities

Prompt response: We will respond to any issue reported within the warranty period and schedule a reclean within 48 hours (subject to access).
Full re-clean: We will return to the property and re-clean any areas flagged by your agent, at no cost to you.
Key management: We'll manage key pick-up and return for your convenience.
Professional service: All cleaning and recleans are performed by our professional, insured, and highly trained cleaning staff.

Right to Refuse

Majestic Vacate Cleaning reserves the right to decline a warranty reclean if:

The property has been soiled, damaged, or re-occupied since our original service.
The cleaning issue is not related to tasks listed in our standard checklist or original agreement.
Notification is received after the 14-day warranty period.

Move Out with Confidence

At Majestic Vacate Cleaning, our guarantee is designed to give you confidence, peace of mind, and real results. From our industry-leading 14-day warranty to our instant satisfaction walk-through and transparent process, you're in safe hands every step of the way.

Ready for a hassle-free move and guaranteed bond return? Contact our team and experience the Majestic difference today!

Get Your Free Quote Call (08) 6185 0866